| Subject: |
Managing Expectations
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| Category: |
Client Relations |
| Message: |
“We’ve got to manage clients’ expectations.” I hear that phrase from CIOs all the time, and I hate it. It evokes the image of manipulating others’ feelings. But the problem is real. Clients generally expect more of an internal service provider like IT than the organization can deliver with its limited resources. - CIO Magazine
Full Story: http://www.cio.com/leadership/buzz/column.html?ID=16110
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