Under general direction of the Chief Technology Officer, the Technology Manager plans, organizes, directs, and manages a major functional area within the ORANIZATION'S Technology Department; including design, implementation, and maintenance of technology solutions that enable the organization to meet its business goals.

Distinguishing Characteristics

This non-represented management classification is characterized by full managerial responsibility for a functional area within the Technology Department. The Technology Manager plans, coordinates, and directs research, design, development, and implementation of computer-related activities , and also helps determine both technical and business goals in consultation with top management, and develops detailed plans for the accomplishment of these goals. The Technology Manager provides expert advice and guidance to leadership and managers in procuring resources, in developing and implementing system standards and information access, and in developing and implementing long-range plans and strategies to effectively integrate organization?s information management resources and business plan to achieve objectives.

Key responsibilities include technology evaluation and planning; developing and maintaining standards and policies; operation and evolution of oranization's information systems; implementation and support of Local Area Networks, Wide Area Networks, data communication and information delivery systems, and voice communications and delivery systems; operation and support for data center; database, SAP Basis, and UNIX support for the enterprise SAP application; support for desktop productivity tools; and implementation and support of client/server and web applications.

Typical Tasks

· Leads and manages the planning, development, maintenance, evaluation, and execution of organization?s technology systems plan so that the department can develop, successfully implement, operate and maintain systems which meet users specifications and provide accurate, timely, and cost-effective information for users to meet objectives and responsibilities in a cost-effective manner;
· Leads a Technology functional area to improve the quality and timeliness of service and leverage technology investments to further enable oranization?s business operations;
· Selects, supervises, trains, motivates, assigns, evaluates, counsels, and disciplines staff;
· Participates in the development and administration of the annual budget; approves the forecast of funds needed for staffing, equipment, materials, and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary;
· Develops, implements, and maintains a set of standard operating environments for data, hardware, software, networks, documentation, and project management methodology;
· Provides leadership related to business processes employed by oranization, including developing and recommending implementation of future projects;
· Develops strategies for development and enhancement of information systems;
· Coordinates feasibility studies on new or revised projects through reports or conferences with departmental personnel;
· Manages the decision making process through departmental participation and using a team approach in the delivery of technology services;
· Reviews project proposals to determine staff and technology resource requirements, evaluates and selects new technology and ensures projects are adequately staffed to build, install, and maintain software applications;
· Oversees the preparation of detailed flow charts, reporting forms, operation procedures, block diagrams, and other computer routines for the data processing operations;
· Manages large, complex projects using a variety of resources including oranization's personnel, consultants, and vendors;
· Serves as a critical source in the selection, implementation, and integration of new systems, including continued identification and assessment of new technologies, including transit-related technologies;
· Provides expert input into the long-range strategic and capital investment plans for technology;
· Plans and manages user training and support of computer hardware, peripherals, and software;
· Evaluates, negotiates, and aids in the writing of bid specifications and contracts for the development and/or purchase of all administrative hardware solutions;
· Manages the activities and budget of technology functions which provide professional, technical and administrative support for system software, and desktop support, and computer and network operations;
· Plans, maintains, and directs the operation of oranization?s hardware and software for Local Area Networks (LAN), and Wide Area Networks (WAN), and wireless networks which interconnect all facilities;
· Serves as a member of the management team in meetings/negotiations with labor unions and conducts financial analysis/impact of labor requests;
· Manages and/or participates in the development and review of information technology projects;
· Participates in the production, publishing, and regular updates of organization?s Technology Strategic Plan;
· Works with and supports top management in the information technology planning process, and evaluates and reports on promising information technology for the oranization;
· Works with outside organizations and vendors in developing and improving information technology services to the oranization;
· Assures compliance with policies and procedures regarding equal employment opportunity and discrimination and harassment prevention;
· Performs related duties as required.

Employment Standards

Significant training, education, and public or private sector experience managing a work force involved with information or operational technologies that demonstrate the required knowledge, skills, and abilities.

Development of the required skills, knowledge and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in information systems, computer science, business or public administration, accounting, or a related field; and extensive increasingly responsible managerial experience directing and managing information systems programs, including several years of supervisory experience managing a work force with emphasis on using technology solutions in order to meet and further business goals.

Knowledge of:

· Software, hardware, networking, and communication technologies and their strategic application to a public transportation system;
· Program and project management principles and techniques used in leading and supporting multiple information technology programs and projects;
· Organizational planning and evaluation techniques in order to lead and manage the development, maintenance, evaluation, and execution of oranization?s Strategic Technology Plan;
· Principles, practices, techniques, and methods of managing diverse information systems functions including minicomputer and LAN/WAN systems, wireless systems, data and voice delivery systems, network security, 24x7 data centers, SAP enterprise application, and desktop applications.
· Principles and techniques of program planning, coding languages, machine scheduling, and complex record keeping;
· Operational characteristics, services, and activities of information systems and data processing functions;
· Principles of supervision and performance evaluation;
· Pertinent federal, state, and local laws, codes and regulations;
· Principles and practices of budget preparation and administration.

Ability to:

· Provide vision, direction, and leadership, and create an effective customer-oriented culture;
· Provide technical and consulting leadership to employees and customers in developing new or improving their existing technology systems;
· Plan strategically to visualize and iterate long-range goals and needs, to provide direction and support to many project teams, and to facilitate the planning and development process to integrate with the oranization?s mission and goals;
· Plan, organize, direct, and coordinate the work of lower level staff;
· Select, supervise, train, motivate, assign, evaluate, counsel, and discipline staff;
· Lead and direct the operations, services, and activities of diverse information systems functions;
· Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals;
· Research, analyze, and evaluate new information systems and methods;
· Interpret and apply federal, state, and local policies, laws, and regulations;
· Effectively communicate, orally and in writing, business expectations to technical and managerial teams; communicate technical information to non-technical audiences, and effectively represent the organization to external customers or stakeholders;
· Take initiative, reason logically, and be creative in developing and introducing new ideas;
· Manage the human, physical, and financial resources of the technology support services group to effectively and efficiently meet organization?s information system needs;
· Define problem areas and evaluate, recommend, and implement alternative solutions to complex issues and problems;
· Prepare and control a budget;
· Establish and maintain effective working relationships with those contacted in the course of work.